Talk to Frank - Honest information about drugs
0300 1236600


About this service

Response is a confidential service for young people aged 13-19 years old. We offer a wide range of support, covering drugs and alcohol, mental health, homelessness and / or threatened homelessness. Many young people who use Response have a number of needs that require a lot of support. Response will listen to you, hear what you are telling them, and support you to find solutions.

Counselling sessions are available through the week by appointment – you can call into Response to make an appointment, telephone the service, or ask someone to make an appointment for you as long as they have your permission. Response offers early evening appointments on Tuesday and Wednesday.

Referral (how to access this service)

Self referral or via other agency

Catchment (areas they serve)



1 Pilgrim Street, Birkenhead, Merseyside, CH41 5EH
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Opening times

Under the current COVID-19 social distancing restriction we wanted to let you know that the Response Drug, Alcohol and Counselling services are still operating and supporting young people aged 13-18 where drug/alcohol use or mental wellbeing is causing concern for them or their parents/carers

We can offer support/advice/information via phone calls, texts, video chat and in person if the need requires

You can contact us on our main number
0151 666 4123

Email us at

(Monday to Friday 10-4pm/Duty worker 4pm-6pm)

Get in touch